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Shipping & Returns

How do I return my order?

All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully. Note: Customers are responsible for return shipping fees.

To return your order, follow these simple steps:

Log into your account, click the order number containing the item(s) you wish to return.

Check the item(s) on the order you want to return. (This option will not be available if your order is outside 30-day range.)

Then click "Return Checked Items."

Fill out survey (if you would like) and click the red button at the bottom that says, "Continue Return Process."

Products must be returned in the original box and/or packaging. The original packaging contains an LPN bar code that helps us identify your items with your order, so your account can be credited successfully. If you do not have the original packaging, please print the email with your return confirmation number and include it in your shipping box.

The return address will appear on the final screen of the return process and also in your return confirmation email. No label is

provided. Please write the address clearly on your package before bringing it to the courier of your choice.

Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.

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